30 Day Trial Period Return Policy:
If you purchase your device on www.pommconnect.com, by phone you have up to 30 calendar days from the time you receive your item(s) to initiate a return. If you return your device within the 30 calendar days from receiving your order (the “Trial Return Period”) then, subject to your compliance with the terms and conditions of this Section, you will receive 100% of your original purchase price for the Device only, which excludes first-month service fee ($9.95). During the Trial Return Period, your return may be for any reason. To be eligible for a refund, a Device must be in substantially new condition, and the return must be postmarked (or otherwise delivered to the relevant carrier or received by us) by the 30th day after the date of receiving your order. Refunds will not be issued for Devices that have been damaged or altered in any way, including by affixing adhesive or other items to the Device. For all returns, including returns within the Trial Return Period, you will be responsible for the shipping costs back to our office. *Refunds will be issued for the purchase price of the Device only; refunds will not be issued for the first-month service fee, or any other fees or costs.
Any and all add-on accessories are non-refundable such as charging cables, custom ring band holders, and screen protectors.
If the customer receives a device and the device has been deemed defective or non-operational Pink Lotus Technologies, Inc. will provide a return shipping label via email and ship out the new device within 24 hrs. Once the customer receives the new device they have 7-days from the day the new device was received to ship the defective or non-operational device back to us. If the customer fails to return the device back to Pink Lotus Technologies, within the 7-days they will be charged for the cost of the device only.
A $20.00 restocking fee will be applied if the original packaging is damaged or if there are any missing pieces and parts.