Frequently Asked Questions(FAQ)

All POMM® devices work as it’s own stand alone cellular device and no pairing to another phone is required. You simply snap in a mobile sim card to activate the service.

Yes, we offer a 90 day warranty against internal hardware malfunctions, this does not cover physical damage, damage due to excessive cold/heat or water damage. We recommend that you email us right away at info@pommconnect.com with any and all operational issues that you are experiencing. We will troubleshoot to determine what issues are happening.

Yes, the all POMM® devices are mini mobile phones. they work just like a phone to make in and outbound calls to predetermined phone numbers that you allow.

NO, it is rated IP67 and will work for at least 30 minutes while under 15cm to 1m of water. It is splash proof and stands tuff against dirt and frequently hand washing.

POMM® Silver has a daily step count pedometer that can be set up.

No, we have designed the POMM® platform device strictly as a second layer of watchful eyes on your loved ones.

POMM® devices have a battery life of up to 3-12 days, depending on the number of calls and usage, We recommend charging regularly or nightly.

POMM® devices do not operates with Bluetooth

Yes, if you pair your device to the POMM SAFETY APP. you can set up your own boundary zones and be alerted immediately if your family member leaves a predetermined zone/area. *does not pair or function to the POMM KIDS WATCH*

Our representatives are located in the USA and they can be reached:

Monday – Friday 9:00am – 5:00pm est.

For tech support/activation Monday – Friday 12:00pm -5:00pm est.

Email: contact@pommconnect.com