Frequently Asked Questions(FAQ)

POMM® uses eUICC embedded SIM technology, so your device can instantly switch networks across profiles for uninterrupted connectivity and is included with your service.

YES, we offer a 12-month warranty against internal hardwaremalfunctions, this does not cover physical damage, damage due to excessive cold/heat or water damage.

YES, the POMM® works just like a phone to make in and outbound calls to predetermined phone numbers that you allow.

NO, it is rated IP67 and will work for at least 30 minutes while under 15cm to 1m of water. It is splash proof and stands tuff against dirt and frequently hand washing.

POMM® Silver has a daily step count pedometer that can be set up.

No, we have designed the POMM® platform device strictly as a second layer of watchful eyes on your loved ones.

POMM® devices have a battery life of up to 3-12 days, depending on the number of calls and usage, We recommend charging regularly or nightly.

POMM® devices do not operates with Bluetooth

YES, you can set up your own boundary zones and be alerted immediately if your family member leaves a predetermined zone/area.

Our representatives are located in the USA and they can be reached toll-free at 1-855-ASK-POMM or via email: [email protected].