Frequently Asked Questions(FAQ)

Does the POMM® work with my cellular mobile phone service account?

NO, we have eUICC embedded SIM technology, your device can instantly switch networks across profiles for uninterrupted connectivity and is included with your service.

Do you offer a warranty?

YES, we offer a 12-month warranty against internal hardwaremalfunctions, this does not cover physical damage, damage due to excessive cold/heat or water damage.

Do I have to pay a monthly subscription in order to connect my POMM® to the app features?

YES, you will choose your method of services at the time of purchase and registration through our website: www.pommconnect.com

Can strangers call my child’s POMM®?

NO, only the pre-registered guardians phone numbers will be allowed to make direct calls to POMM®

Does the POMM® make phone calls?

YES, the POMM® works just like a phone to make in & outbound calls to predetermined phone numbers that you allow.

Can my child swim with the POMM®?

NO, it is rated IP67 and will work for at least 30 minutes while under 15cm to 1m of water. It is splash proof and stands tuff against dirt and frequently hand washing.

Can I track my kid’s fitness/steps taken?

NO, the POMM® was created to give parents peace of mind by staying connected to their loved ones when away from them.

Are there games available to play on the POMM® device?

No, we have designed the POMM® device strictly as a second layer of watchful eyes on your little ones.

How long does the battery last?

Battery life will dependent on how the device is used. The more usage, the faster the battery is consumed. A typical usage is 12 hours. (we recommend nightly charging)

Does the POMM® have Bluetooth?

The POMM® is not Bluetooth capable.

Can I create a Geo-fence for my child’s school or while shopping?

YES, you can set up your own boundary zones and be alerted immediately if your child leaves a predetermined zone/area.

Where is customer service located?

Our representatives are located in the USA- they can be reached toll free at 1-855-ASK-POMM or via email: privacy@pinklotustech.com