Frequently Asked Questions(FAQ)

Does the POMM® work with my cellular mobile phone service account?

POMM® uses eUICC embedded SIM technology, so your device can instantly switch networks across profiles for uninterrupted connectivity and is included with your service.

Do you offer a warranty?

YES, we offer a 12-month warranty against internal hardwaremalfunctions, this does not cover physical damage, damage due to excessive cold/heat or water damage.

Does the POMM® make phone calls?

YES, the POMM® works just like a phone to make in and outbound calls to predetermined phone numbers that you allow.

Can someone swim with the POMM®?

NO, it is rated IP67 and will work for at least 30 minutes while under 15cm to 1m of water. It is splash proof and stands tuff against dirt and frequently hand washing.

Does POMM track fitness?

POMM® Kids does not track steps, it was created to give parents peace of mind by staying connected when away from them. However, POMM® Silver has a daily step count pedometer that can be set up.

Are there games available to play on the POMM® device?

No, we have designed the POMM® platform device strictly as a second layer of watchful eyes on your loved ones.

How long does the battery last?

POMM® devices have a battery life of up to 3-5 days, depending on the number of calls and usage, We recommend charging regularly or nightly.

Does the POMM® have Bluetooth?

The POMM® Kids is not Bluetooth capable. POMM® Silver operates with Bluetooth

Can I create a Geo-fence for my loved ones location?

YES, you can set up your own boundary zones and be alerted immediately if your family member leaves a predetermined zone/area.

Where is customer service located?

Our representatives are located in the USA and they can be reached toll-free at 1-855-ASK-POMM or via email: contact@pommconnect.com.