14- Day Trial Period Return Policy:

If you purchase your device on www.pommconnect.com you have up to 14 calendar days from the time you receive your item(s) to initiate a return. If you return your device within the 14-day calendar days from receiving your order (the “Trial Return Period”) then, subject to your compliance with the terms and conditions of this Section, you will receive refund minus a $30.00 restock/pre-activation fee from your original purchase price for the device. During the Trial Return Period, your return may be for any reason. To be eligible for a refund, a device must be in substantially new condition, and the return must be postmarked (or otherwise delivered to the relevant carrier or received by us) by the 14th day after the date of receiving your order. Refunds will not be issued for devices that have been damaged or altered in any way, including by affixing adhesive or other items to the device. For all returns, including returns within the Trial Return Period, you will be responsible for the shipping costs back to our warehouse.
Any and all add-on accessories are non-refundable such as charging cables, lanyards, travel bags, journals, pens etc.

Exchange Policy:

If the customer receives a device and the device has been deemed defective or non-operational by Pink Lotus Technologies, Inc. will provide a return shipping label via email and ship out the new device within 48 hrs. Once the customer receives the new device they have 3-days from the day the new device was received to ship the defective or non-operational device back to us. If the customer fails to return and ship the device back to Pink Lotus Technologies, within the 3 days, they will be charged for the full cost of the new device. We ask that you email us the tracking number to verify your return.

Send to:  [email protected]

Damage Fee:

A $25.00 damage fee will be applied if the original packaging has been altered or damaged and  if there are any missing pieces or parts when return is received.