Frequently Asked Questions(FAQ)
Does the POMM® work with my cellular mobile phone service account?
POMM® works as it’s own stand alone cellular device and no pairing to another phone is required. We use UICC embedded SIM technology, so your POMM device can instantly switch networks nationwide across cellular profiles for uninterrupted connectivity and is included with your service.
Do you offer a warranty?
Yes, we offer a 6-month warranty against internal hardware malfunctions, this does not cover physical damage, damage due to excessive cold/heat or water damage. We recommend that you email us right away at [email protected] with any and all operational issues that you are experiencing. We will troubleshoot to determine what issues are happening.
Does the POMM® make phone calls?
YES, the POMM® works just like a phone to make in and outbound calls to predetermined phone numbers that you allow.
Can someone swim with the POMM®?
NO, it is rated IP67 and will work for at least 30 minutes while under 15cm to 1m of water. It is splash proof and stands tuff against dirt and frequently hand washing.
Does POMM track fitness?
POMM® Silver has a daily step count pedometer that can be set up.
Are there games available to play on the POMM® device?
No, we have designed the POMM® platform device strictly as a second layer of watchful eyes on your loved ones.
How long does the battery last?
POMM® devices have a battery life of up to 3-12 days, depending on the number of calls and usage, We recommend charging regularly or nightly.
Does the POMM® have Bluetooth?
POMM® devices do not operates with Bluetooth
Can I create a Geo-fence for my loved ones location?
YES, you can set up your own boundary zones and be alerted immediately if your family member leaves a predetermined zone/area.
Where is customer service located?
Our representatives are located in the USA and they can be reached:
Monday – Friday 9:00am – 5:00pm est.
For tech support/activation Monday – Friday 12:00pm -5:00pm est.
Email: [email protected]
